“I’ve been with James (from James Wilson Insurance Solutions) as my insurance broker for several years now, and his service has always been exceptional.

He's guided me through a couple of claims over the years, but the most recent one really stood out. It was complex, drawn-out, and met with resistance from the insurance company—but James never gave up. He spent months carefully working through the details, digging into the paperwork, and persistently advocating on my behalf to ensure the insurer honoured the policy.

His knowledge, professionalism, and unwavering persistence meant I received every cent I was entitled to. James genuinely went above and beyond, dedicating countless hours of his own time to make sure I was supported throughout the entire process. I can’t recommend him highly enough—outstanding service from someone who truly cares about his clients”.

Rickie

‘James and the team have a thorough and well-considered understanding of our business – he prepares our policies perfectly. As a result, the progress of our claims is seamless and there are no surprises. The accompanying paperwork is straight-forward. They truly are the best in the business’.

Dominic

“James was a brilliant support during a complicated and evolving claim, ensuring our losses were recognised and appropriately managed.

Throughout the process, his communication and dedication to our claim demonstrated a level of care beyond what we expected. Thank you”

Michael

“James and his team have expertly managed several claims for us over the years, including a large claim for storm damage.

We have always received a high level of service, and our claims have been managed promptly, professionally and with utmost care. Would highly recommend James and his team.”

Anita

“We would like to confirm that we have been working with James Wilson for many years. Throughout this time, we have found James Wilson to be highly professional, honest, and dedicated.

On numerous occasions, we have observed that our interests have been strongly protected. What truly sets James Wilson apart is their unwavering professionalism, genuine care, and commitment to providing solutions that align closely with our operational needs.

Their communication is consistently prompt, effective, and supportive, making them a valued and trusted partner in our business.’”

Sayar

‘James was a delight to work with during this difficult situation. After the fire at my rental property James made the claim easy to process and the communication with the builders very transparent and efficient. I would highly recommend James Wilson with his professionalism and will continue to insure with IAA going forward. Thx again’.  

Tony

‘During our many years of business with James Wilson, we have enjoyed comprehensive and prompt service and advice, this has enabled quick and fair resolution of any claims we have had, we continue to be very happy with the service we receive from James Wilson.’  

Paul

‘We have had the pleasure of working with James Wilson Insurance Solutions, for many years.  James has excellent communication skills, is friendly, reliable and always works with our best interests in mind. We have had several claims over the years and James has gone above and beyond to make it a seamless process. We highly recommend James Wilson Insurance Solutions!’

Kirsty

‘After engaging two other plumbers that only provided temporary solutions, it was only after IAA were brought in that the original non-compliant construction was found and the water leak issue resolved.  No water leaks since. IAA’s thorough professional contacts investigated the true issue.  So very pleased and content with their professional permanent solution’.  

Allan

James has been an absolute legend to deal with. Insurance can be confusing and a headache for me at times, but James has made the whole process easy from day one. When we've had to make claims, he’s taken all the stress out of it and handled things quickly and always keeping us in the loop. You can tell James genuinely cares about us and is always looking out for our best interests. We are grateful to have James in our corner’.  

Jackson

‘Due to a severe storm straight out of the roaring forties, our roof began to leak. IAA used, a then innovative drone inspection, to find the offending issue, metres away, and not obvious to us, from the leaking ceiling.  Once found we could resolve the issue without any further problem.  Great innovation in a difficult situation.  No time wasted either. Great service’.

Allan